Refund and Cancellation Policy

At Profile Way, we want you to be happy with your vCard, WhatsApp store, and directory listing. If our platform is not the right fit for your business, we offer a straightforward 24-hour cancellation and refund policy.

Cancellations

You can cancel your Profile Way services at any time. If you decide to cancel within the first 24 hours of setting up your account or making a payment, you are eligible for a full refund.

If you cancel after 24 hours, your service will remain active until the end of your current billing cycle, but we will not issue a refund for that period.

Refund Eligibility

To receive a full refund, you must meet these simple conditions:

• The refund request is submitted within exactly 24 hours of your initial purchase or subscription renewal.
• You contact our support team directly with your account details.

Non-Refundable Situations

We cannot process refunds in the following cases:

• More than 24 hours have passed since your transaction.
• Your account was suspended or terminated for violating our terms of service.

How to Request a Refund

To start a refund or cancellation request, please reach out to our support team right away. Include your registered business name, phone number, and email address so we can locate your account quickly.

• Email: profile@itseweb.com
• Phone: 03084950097

Once we receive your request, we will process it and send you a confirmation. Refunds may take a few business days to reflect in your account, depending on your original payment method.

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